Privacy Policy
Published May 24, 2018 JacksonBrowne.com respects your privacy and is
committed to protecting your personal data. This privacy notice is
provided in a layered format so you can click through to the specific
areas set out below. Alternatively, you can download a PDF version of
the policy. Please also use the Glossary to understand the meaning of
some of the terms used in this privacy notice.
Contents
- Important information and who we are
- The data we collect about you
- How is your personal data collected?
- How we use your personal data
- Disclosures of your personal data
- Data security
- Data retention
- Your Legal Rights
- Glossary
1. Important information and who we are
Purpose of this privacy notice
This privacy notice informs you as to how we collect, process and look
after your personal data in the course of interacting with us, whether
by visiting this website, buying a product from us, signing up to our
newsletter or otherwise and tells you about your privacy rights and
how the law protects you. This website is not intended for children
and we do not knowingly collect data relating to children.
Data Controller
We are officialCOMMUNITY of 2238 Dundas Street West, Toronto, Ontario
M6R 3B5 Canada (referred to as "we", "us" or "our" in this privacy
notice). In respect of your personal data, we are the data controller.
Before you create an account on this site, you will need to sign up to
our terms and conditions. If you have any questions about this privacy
policy, including any requests to exercise your legal rights, please
contact
[email protected] . This is your email contact in
respect of all queries relating to your data protection rights and we
aim to respond promptly to all such emails.
Changes to the privacy policy and your duty to inform us of changes
This version was last updated on May 24, 2018 and historic versions
can be obtained by contacting us. It is important that the personal
data we hold about you is accurate and current. Please keep us
informed if your personal data changes during your relationship with
us which you can do through your account.
Third-party links
This website may include links to third-party websites, plug-ins and
applications. Clicking on those links or enabling those connections
may allow third parties to collect or share data about you. We do not
control these third-party websites and are not responsible for their
privacy statements. When you leave our website, we encourage you to
read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an
individual from which that person can be identified. It does not
include data where the identity has been removed (anonymous data). We
may collect, use, store and transfer different kinds of personal data
about you which we have grouped together as : Contact Data: includes
first name, last name, email address, telephone number, billing
address, and delivery address Order Recipient Data: includes first
name, last name and email address, telephone number, delivery address
for any person for whom you wish to buy one of our products (which we
have only if you choose to provide to us) Profile Data: includes your
username and password, purchases or orders made by you, your
interests, preferences, feedback and survey responses Financial Data:
includes payment card details, and billing address Transaction Data:
includes details about payments to and from you and other details of
products you have purchased from us Technical Data: includes internet
protocol (IP) address, your login data, browser type and version, time
zone setting and location, browser plug-in types and versions,
operating system and platform and other technology on the devices you
use to access this website Usage Data: includes information about your
use of our website, products including the full Uniform Resource
Locators (URL) clickstream to, through and from our website (including
date and time); elements you viewed or words you searched for; page
response times; download errors; length of visits; interaction
information (such as scrolling, clicks, and mouse-overs) Marketing
Data: includes your preferences in receiving marketing material from
us Communications Data: includes emails and notes of conversations We
also collect, use and share
Aggregated Data such as statistical or demographic
data for any purpose. Aggregated Data may be derived from your
personal data but is not considered personal data in law as this data
does not directly or indirectly reveal your identity. For example, we
may aggregate your Usage Data to calculate the percentage of users
accessing a specific website feature. However, if we combine or
connect Aggregated Data with your personal data so that it can
directly or indirectly identify you, we treat the combined data as
personal data which will be used in accordance with this privacy
notice.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a
contract we have with you and you fail to provide that data when
requested, we may not be able to deliver the product you have ordered
but we will notify you if this is the case.
3. How is your personal data collected?
We use different methods to collect data from and about you including
through: Direct interactions. You may give us your Contact, Profile,
Order Recipient, Marketing and Communications Data by submitting
information through the website or by corresponding with us by post,
phone, email or otherwise. This includes personal data you provide
when you:
- create an account on our website;
- choose to buy our digital or physical products;
- Request marketing material to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback.
-
As you interact with our website, we may automatically collect
Technical Data about your equipment, browsing actions and
patterns. We collect this personal data by using cookies, and
other similar technologies. We may also receive Technical Data
about you if you visit other websites employing our cookies.
Please see our cookie policy for further details.
-
We may receive personal data about you from various third parties
as set out below: Technical Data from the following parties: (a)
analytics providers such as Google; and (b) advertising networks
such as Google AdSense and the Facebook pixel.
-
Contact, Financial and Transaction Data from providers of
technical, payment and delivery services such as Chase Paymentech,
Visa, Mastercard, AMEX, or Stripe.
4. How we use your personal data
We will only use your personal data when the law allows us to. Most
commonly, we will use your personal data in the following
circumstances:
-
Where we need to perform the contract we are about to enter into
or have entered into with you.
-
Where it is necessary for our legitimate interests (or those of a
third party) and your interests and fundamental rights do not
override those interests.
-
Where we need to comply with a legal or regulatory obligation.
Click here to find out more about the types of lawful basis that
we will rely on to process your personal data.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the
ways we plan to use your personal data, and which of the legal bases
we rely on to do so. We have also identified what our legitimate
interests are where appropriate. Note that we may process your
personal data for more than one lawful ground depending on the
specific purpose for which we are using your data. Please contact us
if you need details about the specific legal ground we are relying on
to process your personal data where more than one ground has been set
out in the table below.
Purpose / Activity
|
Type of data
|
Lawful basis for processing including basis of legitimate
interest
|
To register you as a new customer |
Contact |
Performance of a contract with you |
|
Profile |
Necessary for our legitimate interests (to record your
personalised account)
|
To send you our newsletter or other marketing materials. To
make suggestions and recommendations to you about goods or
services that may be of interest to you
|
Contact |
Consent where you have specifically opted in
|
|
Marketing |
Necessary for our legitimate interests (to grow our business
and send you offers about our latest products where you have
chosen not to opt out of receiving these)
|
|
Technical |
|
|
Usage |
|
|
Profile |
|
To process and arrange for delivery of your order including:
(a) Manage payments, fees and charges (b) Collect and recover
money owed to us (c) provide you with customer support
services
|
Contact |
Performance of a contract with you |
|
Order Recipient |
Necessary for our legitimate interests (to receive payment)
|
|
Financial |
Necessary for our legitimate interests (to deliver orders to
recipients at your request)
|
|
Transaction |
|
|
Communications |
|
To manage our relationship with you which will include: (a)
Notifying you about changes to our terms or privacy policy (b)
Asking you to leave a review or take a survey
|
Contact |
Performance of a contract with you |
|
Profile |
Necessary to comply with a legal obligation |
|
Usage |
Necessary for our legitimate interests (to keep our records
updated and to study how customers use our products)
|
|
Marketing |
|
|
Communications |
|
To enable you to partake in a prize draw, competition or
complete a survey
|
Contact |
Performance of a contract with you |
|
Profile |
Necessary for our legitimate interests (to study how customers
use our products, to develop them and grow our business)
|
|
Usage |
|
|
Marketing |
|
|
Communications |
|
To administer and protect our business and this website
(including troubleshooting, data analysis, testing, system
maintenance, support, reporting and hosting of data)
|
Contact |
Necessary for our legitimate interests (for running our
business, provision of administration and IT services, network
security, to prevent fraud and in the context of a business
reorganisation or group restructuring exercise)
|
|
Technical |
Necessary to comply with a legal obligation |
To deliver relevant website content and advertisements to you
and measure or understand the effectiveness of the advertising
we serve to you
|
Contact |
Necessary for our legitimate interests (to study how customers
use our products, to develop them, to grow our business and to
inform our marketing strategy)
|
|
Profile |
|
|
Usage |
|
|
Marketing |
|
|
Communications |
|
|
Technical |
|
To use data analytics to improve our website, products,
marketing, customer relationships and experiences
|
Technical |
Necessary for our legitimate interests (to define types of
customers for our products, to keep our website updated and
relevant, to develop our business and to inform our marketing
strategy)
|
|
Usage |
|
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data
to form a view on what we think you may want or need, or what may be
of interest to you. This is how we decide which products, services and
offers may be relevant for you (we call this marketing). You will
receive marketing communications from us if you have requested
information from us or purchased products from us and, in each case,
you have not opted out of receiving that marketing.
Opting out
We strive to provide you with choices regarding certain personal data
uses, particularly around marketing and advertising and our
newsletters. You can ask us to stop sending you marketing messages or
our newsletter at any time by using the unsubscribe link at the bottom
of every mailing or by contacting us at any time. Where you opt out of
receiving these marketing messages or newsletters, this will not apply
to personal data provided to us as a result of a product purchase,
product experience or other transactions.
Third-party marketing
We will get your express opt-in consent before we share your personal
data with any third party company for marketing purposes.
Cookies
You can set your browser to refuse all or some of the browser cookies,
or to alert you when websites set or access cookies. If you disable or
refuse cookies, please note that some parts of this website may become
inaccessible or not function properly. For more information about the
cookies we use, please see our cookies policy
5. Disclosures of your personal data
We may have to share your personal data with the parties set out below
for the purposes set out in the table in paragraph 4 above.
-
Order fulfilment service providers (acting as data processors on
our behalf) as follows:
-
Warehouse service providers such as MusicToday based in the US,
and Isotope Music based in Canada and the UK
-
Shipping service provider such as DHL, USPS, Canada Post, Royal
Mail
-
Payment processing service providers such as Chase Paymentech,
Cybersource, Paypal
-
Customer service providers such as Freshdesk which may have
servers based in the USA
-
Hosting service providers such Microsoft Azure with website
privacy policy
[here](https://azure.microsoft.com/en-us/support/legal/) and WP
Engine with website privacy policy here
(https://wpengine.com/legal/privacy/)
-
Email management service providers such as MailUp based in Italy
-
Third party social media plugins such as Facebook and Twitter to
connect you with your social network and which can be disabled by
adjusting your privacy settings on the relevant social media site.
-
Third parties to whom we may choose to sell, transfer, or merge
parts of our business or our assets. Alternatively, we may seek to
acquire other businesses or merge with them. If a change happens
to our business, then the new owners may use your personal data in
the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal
data and to treat it in accordance with the law. We do not allow our
third-party service providers to use your personal data for their own
purposes and only permit them to process your personal data for
specified purposes and in accordance with our instructions.
6. Data security
We have put in place appropriate security measures to prevent your
personal data from being accidentally lost, used or accessed in an
unauthorised way, altered or disclosed. In addition, we limit access
to your personal data to those employees, agents, contractors and
other third parties who have a business need to know. They will only
process your personal data on our instructions and they are subject to
a duty of confidentiality. We have put in place procedures to deal
with any suspected personal data breach and will notify you and any
applicable regulator of a breach where we are legally required to do
so.
7. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to
fulfil the purposes we collected it for, including for the purposes of
satisfying any legal, accounting, or reporting requirements. To
determine the appropriate retention period for personal data, we
consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your
personal data, the purposes for which we process your personal data
and whether we can achieve those purposes through other means, and the
applicable legal requirements. By law we have to keep basic
information about our customers (including Contact, Identity,
Financial and Transaction Data) for six years after they cease being
customers for tax purposes. In some circumstances you can ask us to
delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it
can no longer be associated with you) for research or statistical
purposes in which case we may use this information indefinitely
without further notice to you.
8. Your Legal Rights
You have the right to make a complaint at any time to the Canadian
Privacy Commissioner, the Canadian supervisory authority for data
protection issues (https://www.priv.gc.ca/en/). We would, however,
appreciate the chance to deal with your concerns about data protection
before you approach the Privacy Commissioner so please contact us in
the first instance. You also have the right in certain circumstances
to:
Request access to your personal data (commonly known as a "data
subject access request").
This enables you to receive a copy of the personal data we hold about
you and to check that we are lawfully processing it. Request
correction of the personal data that we hold about you. This enables
you to have any incomplete or inaccurate data we hold about you
corrected, though we may need to verify the accuracy of the new data
you provide to us.
Request erasure of your personal data.
This enables you to ask us to delete or remove personal data where
there is no good reason for us continuing to process it. You also have
the right to ask us to delete or remove your personal data where you
have successfully exercised your right to object to processing (see
below), where we may have processed your information unlawfully or
where we are required to erase your personal data to comply with local
law. Note, however, that we may not always be able to comply with your
request of erasure for specific legal reasons which will be notified
to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a
legitimate interest (or those of a third party) and there is
something about your particular situation which makes you want to
object to processing on this ground as you feel it impacts on your
fundamental rights and freedoms.
You also have the right to object where we are processing your
personal data for direct marketing purposes. In some cases, we may
demonstrate that we have compelling legitimate grounds to process your
information which override your rights and freedoms.
Request restriction of processing of your personal data.
This enables you to ask us to suspend the processing of your personal
data in the following scenarios: (a) if you want us to establish the
data's accuracy; (b) where our use of the data is unlawful but you do
not want us to erase it; (c) where you need us to hold the data even
if we no longer require it as you need it to establish, exercise or
defend legal claims; or (d) you have objected to our use of your data
but we need to verify whether we have overriding legitimate grounds to
use it.
Request the transfer of your personal data to you or to a third
party.
We will provide to you, or a third party you have chosen, your
personal data in a structured, commonly used, machine-readable format.
Note that this right only applies to automated information which you
initially provided consent for us to use or where we used the
information to perform a contract with you.
No fee usually required
You will not have to pay a fee to access your personal data (or to
exercise any of the other rights).
What we may need from you
We may need to request specific information from you to help us
confirm your identity and ensure your right to access your personal
data (or to exercise any of your other rights). This is a security
measure to ensure that personal data is not disclosed to any person
who has no right to receive it. We may also contact you to ask you for
further information in relation to your request to speed up our
response.
Time limit to respond
We try to respond to all legitimate requests within one month.
Occasionally it may take us longer than a month if your request is
particularly complex or you have made a number of requests. In this
case, we will notify you and keep you updated.
9. Glossary
Lawful Basis
Legitimate Interest means the interest of our
business in conducting and managing our business to enable us to give
you the best product and the best and most secure experience. We make
sure we consider and balance any potential impact on you (both
positive and negative) and your rights before we process your personal
data for our legitimate interests. We do not use your personal data
for activities where our interests are overridden by the impact on you
(unless we have your consent or are otherwise required or permitted to
by law). You can obtain further information about how we assess our
legitimate interests against any potential impact on you in respect of
specific activities by contacting us
Performance of Contract means processing your data
where it is necessary where you buy or seek to buy something from us.
Comply with a legal or regulatory obligation means
processing your personal data where it is necessary for compliance
with a legal or regulatory obligation that we are subject to, for
example to send you an updated version of this privacy policy.